by Pat Dooris | Crisis Communication/Messaging, Marketing
I hope the rest of the country does not experience the Note 7 return run around that I did today. I did not want to take it back in the first place but decided maybe I should after getting a stern sounding robo call and then emails from Costco, where I bought it and...
by Pat Dooris | Crisis Communication/Messaging
Damage control is underway for the Samsung Galaxy Note 7. If not handled properly, it has the potential to be a disaster. Gather round for a brief case study in what to do when things go bad. I have a particular interest because I bought this phone in late...
